Be part of a revolutionary change
This is just the beginning. For PMI. For you. Although their tobacco brands have been world famous since the 1900s, they now have a bold new vision: to make cigarette history and create products with the power to improve the lives of billions of smokers worldwide.
Your new perspective and positive mindset can fuel a smoke-free future. You will collaborate on projects that really matter and help you explore a whole new business territory. As you take your first steps, you will have the backing and brainpower of a multinational company, but with the freedom you would normally find in a new company. It is the perfect start to your career.
About the internal customer experience program
You will form part of a dynamic team in which you will participate and support the implementation of the daily work of the Customer experience, the monitoring of incidents, generating reports and creating information sessions and content for campaigns.
The opportunity
Philip Morris Spain is looking for talented people to join our Customer Experience team based in Madrid.
Training objectives:
- Reports and analysis
- Manage, place and maintain the company's MGM database
- Interact with other departments (call center, IQOS and BI Support) to solve existing problems or incidents
- Management of administrative tasks related to support in budget tracking (PO, redemptions, etc ...)
- Catalog stock maintenance - Ability to test new features and report test scenarios
- Support the MGM program and the rest of the team members in their daily operations
- Campaign and report design due to IQOS guidelines
Who are we looking for?
- Be a well-organized and planned individual, curious and eager to learn, with good communication skills and customer-oriented.
- Have a university degree in Management, Marketing or another relevant degree
- Fluent in Spanish and English
