Lead E2E Product & Service Development , maximizing customer satisfaction and cost efficiency through end to end service evaluation and operations
Objetivos del aprendizaje:
• Plan, control and follow-up of developments requested by internal/external Clients as well as lifecycle management.
• Team engagement with other colleagues in B2B Customer Service & Operations (Global Network & Platforms, IT, Global Architecture Transformation &Customer Experience) and Multinational Business Unit (Product Marketing, Presales/Sales…)
• End to end Quality management of the Service development Lyfecicle.
Plan de formación:
Service Knowledge: Java, Phyton, JavaScript...& Service Modelling
o Connectivity & Security services
o Mobile & Unified Comms services:
o Voice services
Funciones que se llevarán a cabo:
E2E Service Development LifeCycle - Development Building Blocks: Full Stack Netcraker, SalesForce
Otros conocimientos deseables:
Programming lenguages as an option desired (Visual Basic .NET, Java, C/C++/C#, Python, J2EE, HTML, XML, etc.).
