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Prácticas Customer Service Representative (España)

JANSSEN-CILAG, S.A.

1 plaza de prácticas en Madrid (Madrid)

¿Qué ofrece la empresa?

1 plaza de prácticas del Programa BRIDGE en JANSSEN-CILAG, S.A.
  • Bolsa de ayuda de 700,00€ brutos mensuales
  • Centro de trabajo en España: Paseo Doce Estrellas, 5-7, 28042 - Madrid (Madrid)

¿Qué perfil busca la empresa?

  • Titulado FP grado superior : CFGS en Administración y Finanzas
  • Competencias en Idiomas: nivel C1 de Inglés.

Plan de formación propuesto

MISSION

 

The overall responsibility of a member in the Customer Service employee is to provide an excellent service to our external and internal customers. The employee shall ensure that all aspects of the cs function are delivered, developed and monitored to meet the growth, scale and changing needs of all product services to our customers. 

 

REPORT TO

 

Customer Service Supervisor / Customer Care Coordinator

 

MAIN FUNCTIONS

 

  • Order register, handling and follow up
  • Solve customer issues fast and accurately
  • System control according to duties.
  • Support Sales and Marketing
  • Warehouse and transportation error follow up
  • Be prepared to back-up / join and work in all flows within the department
  • Returns and credits handling
  • Complaints and recalls handling
  • Support Supply Chain in regards to consignment inventory, orders, stock levels, replenishment and returns.
  • Maintain good product knowledge of Global Surgery products
  • Respect and work according to and within the J&J Business Conduct policy, SOX and the J&J Credo
  • Diligently fulfill compliance program-related activities and actively participate in relevant meetings.
  • Know and follow all laws and policies

Academic Training and Knowledge

  1. Upper secondary school is required (FP II)
  2. Languages: Mandatory: Excellent knowledge in local language. Preferred: good knowledge in English, written as well as spoken.

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