Prácticas Customer Service Representative (España)
JANSSEN-CILAG, S.A.
Madrid
(Madrid)
T/2018/31430
¿Qué ofrece la empresa?
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1 plaza de prácticas
en JANSSEN-CILAG, S.A.
de 12 meses
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Bolsa de ayuda de 700,00€ brutos mensuales
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Centro de prácticas
en España:
Paseo Doce Estrellas, 5-7
Madrid (Madrid)
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La beca incluye matrícula en Máster en Productividad y Desarrollo Personal (Universidad de Alcalá)
¿Qué perfil busca la empresa?
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Titulado FP grado superior:
CFGS en Administración y Finanzas
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Competencias en Idiomas:
nivel C1 de Inglés.
Plan de formación propuesto
MISSION
The overall responsibility of a member in the Customer Service employee is to provide an excellent service to our external and internal customers. The employee shall ensure that all aspects of the cs function are delivered, developed and monitored to meet the growth, scale and changing needs of all product services to our customers.
REPORT TO
Customer Service Supervisor / Customer Care Coordinator
MAIN FUNCTIONS
- Order register, handling and follow up
- Solve customer issues fast and accurately
- System control according to duties.
- Support Sales and Marketing
- Warehouse and transportation error follow up
- Be prepared to back-up / join and work in all flows within the department
- Returns and credits handling
- Complaints and recalls handling
- Support Supply Chain in regards to consignment inventory, orders, stock levels, replenishment and returns.
- Maintain good product knowledge of Global Surgery products
- Respect and work according to and within the J&J Business Conduct policy, SOX and the J&J Credo
- Diligently fulfill compliance program-related activities and actively participate in relevant meetings.
- Know and follow all laws and policies
Academic Training and Knowledge
- Upper secondary school is required (FP II)
- Languages: Mandatory: Excellent knowledge in local language. Preferred: good knowledge in English, written as well as spoken.
