Amadeus is changing how the world travels. We're a team of 16,000 professionals and 149 nationalities, working together to transform travel. Our technology powers new ways to make travel simpler, more connected and accessible. Join us to help millions of people across the globe travel better. As a travel technology company we build the critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players to run their operations and improve the travel experience, billions of times a year, all over the world.
Area description:
The Customer Success area oversees the relationship with customers at Outpayce. In the position the candidate will look after the commercial growth of the client, as part of the customer life cycle, it implies having a holistic view of all the items surrounding the customers, end to end. From the on boarding process, to Customer Care, including of course detecting upselling opportunities, adoption and growth itself, which is the main aims of the area.
Project description:
There are two main areas where the intern will support us:
- Commercial approach to existing customers to ensure they get the right level of adoption on our portfolio for Payments. Also to detect upselling and cress selling opportunities.
- Dashboard analysis and optimization to better understand growth opportunities for existing customers.
- Salesforce update
Accountabilities:
Customer centric mindset to ensure we get the right level of adoption within our customers portfolio. Numeric approach to detect and catch new opportunities based on real business potential, Holistic view of any single interaction with the customer to ensure the CX is the one the customers expect from Amadeus.
Learning:
The main learnings overall will be on Travel Channels, and Payment’s industry, with specific focus on Travel Agencies business and the way they manage payments to their providers.
On soft skills, the intern will have the chance to learn about how to deal with customers on a broad scope, covering not only the pure commercial activity, but also any single angle where the customer is touched by Amadeus/Outpayce.
Negotiation skills, as it will be gradually involved on deeper discussions with customers, to get adoption and growth for our business.
Requirements:
Tourism industry knowledge is an asset, Fluent in English in mandatory, teamwork spirit, is also a must. We look for someone eager to learn and work on a great environment.
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