This Academy is responsible for the competences development related to Customer Services in Airbus Defence & Space Division, in the short, mid and long term.
The intern will support the Academy team by performing a set of tasks for the Head of the Academy and the core team members.

What will the intern take away:
• Get to know the Customer Services function in an aerospace company.
• Discover the Jobs, Competences and Knowledge that exist and are required to perform the Customer Services activities.
• How to work in a global Company with a multicultural and intergenerational environment.
• How an international team is managed, including action plans preparation and monitoring.
• What are the training courses and other learning solutions that contribute to enhance the proficiency level of the population.
• Digital Transformation.
• Live a real case of transformation and change management and continuous improvement.

Tasks (the order does not show their importance nor the frequency):
a) Organization and participation in meetings and elaboration of minutes.
b) Preparation of presentations.
c) Get reports from data bases/sources related to Customer Services Competences or Training and perform analysis.
d) Follow up of action plans, including the maintenance of planning charts.
e) Make proposals for the improvement of internal (CSA) activities or processes.
f) Look for learning solutions applicable to Customer Services population (external or internal sources).
g) Follow up of the Training Plan in Customer Services population. 
h) Maintenance and follow up of the content of the CSA webpage in the intranet (HUB). 
i) Maintenance of the SharePoint of the CSA.
j) Design of Excel dynamic sheets and macros to simplify and ease the decision making.


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.