American Express, global leader in payment services, is looking for a university or master student to support the Global Commercial Services, Global Client Group team based in Madrid, Spain.

Key project

The ideal candidate will join the Global Commercial Sales function in Spain, specifically the Global Clients development structure, and will learn to manage specific commercial and process projects such as:

• Interacting with other corporate functions (eg. Global Merchant & Network Services, Controllership) and being tasked to monitor and optimize internal processes for American Express (eg. American Express solution for Colleagues’ meals) and other Clients          
• Supporting, along the team, the NPS (Net Promoter Score) satisfaction analysis management process for the B2B clients, from the preparatory phase to the implementation of ad hoc contents and strategies to optimise response rates that influence the final results           
• Assisting, along the team, the structure in the daily client management activities, producing internal and external reporting and liaising with the operations units.

The intern will gain experience in the following areas

• Project management skills with ability to interact following the standard dynamics within a sales management and process management structure in a multinational company
• Typical competences for a Client Development Manager in a B2B / Services environment: Customer Relationship Management, Client Management, account review, commercial presentation, negotiation, competitive pricing design focusing on Challenger Sales methodology,  compliance requirements in a regulated marketplace, cross & upselling in a modern and complex organisation, and the required knowledge of the main American Express Global Commercial Services' products and services (including but not limited to Corporate Card, BTA, vPayment, BIP, Purchasing Account)

Skill & experiences required

• Meticulous attention to detail and organizational skills.
• You’re able to remain calm under pressure, think on your feet and proactively solve problems.
• Good communication and relational skills.
• Self-starting, innovative thinker who can provide team with suggestions and recommendations for process improvement.