We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance, procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the GBS centralised model, driving efficiencies, automation and economies of scale. IAG Tech’s vision is to increase shareholder value, accelerate business performance, delight customers, enable employees, and protect our business through the innovative and agile use of technology and data

The role you would be playing

We are seeking a highly motivated and multidiscipline profile to join our team. As a Service Delivery Specialist, you will be responsible for analysing and interpreting complex data and processes, creating reports and dashboards, supporting IT projects, and providing insights to our clients.

Working in partnership with IAG Tech and the business to:

• Analyse and interpret data and processes to propose improvement actions
• Manage infrastructure inventory for On-Prem and Cloud environments
• Create and maintain documentation for reports and dashboards
• Support IT business areas in the deployment of new processes and improvement tasks
• Work together with different providers and internal teams to do a follow-up on busines as usual activities and KPI reviews